DocConverter Troubleshooting

Resolution for common DocConverter Errors
Resolution for common DocConverter Errors – Log file entries See the DocConverter documentation for Error Codes - Link DCOM errors: All related t...
Thu, 23 Sep, 2021 at 8:39 AM
Increasing the Timeout for DocConverter
Increasing the Timeout for DocConverter If you are converting large files, or otherwise experiencing timeout errors with DocConverter, consider increasing...
Wed, 10 Feb, 2021 at 4:38 PM
DCOM Settings for Microsoft Office
When DocConverter fails to convert files, you may need to change the DCOM permissions for specific applications.  Note: The steps in the following proce...
Wed, 22 Sep, 2021 at 1:58 PM
DCOM Settings for LibreOffice
Setting DCOM Permissions for LibreOffice When DocConverter fails to convert files, you may need to change the DCOM permissions for specific applications...
Thu, 23 Sep, 2021 at 8:44 AM
Turn on Verbose Logging for DocConverter
Turn on Verbose Logging for DocConverter On occasion, you may be directed by Technical Support staff to turn on Verbose Logging so as to gather more detai...
Wed, 10 Feb, 2021 at 4:39 PM
RPC server is unavailable HRESULT: 0x800706BA
Log file entry C:\ProgramData\ActivePDF\Logs\DocConverter\DocConverter.log WordConverter.CloseFile => The RPC server is unavailable. (Exception from ...
Wed, 10 Feb, 2021 at 4:40 PM
Power Point - “Unable to import PowerPoint presentation. Error HRESULT E_FAIL has been returned from a call to a COM component.”
If the following error occurs when converting power point documents, please follow steps below: “Unable to import PowerPoint presentation. Error HRESULT E...
Wed, 10 Feb, 2021 at 4:39 PM
Resolutions for Common DocConverter Error Codes
Resolutions for Common DocConverter Error Codes Resolutions for more commonly encountered error codes. Notes: See the DocConverter SDK manual for a ...
Wed, 10 Feb, 2021 at 4:38 PM
DC fails after version upgrade
Issue: We've been using DocConverter 8.1.0.19067 and recently upgraded to 10.1.1.19334  We use the following piece of code to convert document throug...
Wed, 10 Feb, 2021 at 4:38 PM
1796 Printer Error
1796 Printer Error If following error is observed in the logs: Printer Not Found: AddPrinter Failed: 1796 Confirm that Printer exist under Devices a...
Wed, 10 Feb, 2021 at 4:39 PM