• DocConverter Printer not created with in Printer and driver

  • Unable to use Print to PDF with DC


Probable Cause:



  • Permissions writing to the registry


Resolution:


If using Windows Server 2012 R2 verify the following window updates exist



  • KB 2995388

  • KB  2996799 


https://support.microsoft.com/en-us/help/2995388/october-2014-update-rollup-for-windows-rt-8-1-windows-8-1-and-windows


If applying the updates and the DocConverter printer still does not exist, run the following:


Make sure the print spooler service is running:
Server Manager > Configuration > Services > printer spooler


Backup your Registry first! Bad things can happen if something goes wrong!!


Remove the registry key For DocConverter:
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Monitors\APDCMon]