• DocConverter Printer not created with in Printer and driver
  • Unable to use Print to PDF with DC

Probable Cause:

  • Permissions writing to the registry


If using Windows Server 2012 R2 verify the following window updates exist

  • KB 2995388
  • KB  2996799 


If applying the updates and the DocConverter printer still does not exist, run the following:

Make sure the print spooler service is running:
Server Manager > Configuration > Services > printer spooler

Backup your Registry first! Bad things can happen if something goes wrong!!

Remove the registry key For DocConverter: