DocConverter Release Notes

DocConverter 2010 R4.1 Release Notes Build

This article contains the release notes for ActivePDF DocConverter Enterprise 2010 R4.1 (Build

Operating System Requirements

The following software is required for full use of DocConverter Enterprise.

  • Windows Server® 2003, x86 or x64, OR
  • Windows Server® 2008, x86 or x64

Hardware Requirements

The following are minimum hardware requirements for DocConverter Enterprise.

  • 512 MB of RAM
  • 90 MB of Disk Space (for application)

Additional Software Requirements

The following are additional software requirements for DocConverter Enterprise.

  • Microsoft Word®,Excel®,PowerPoint® (2003 minimum, 2007 or 2010 recommended)
  • Microsoft® .NET Framework 3.5, or higher (if not detected, will be installed automatically)
  • LibreOffice 3.6.2 (installed automatically by DocConverter; recommended this version be used for best results)

Note: ActivePDF does not support running DocConverter Enterprise in Remote Desktop Services (Microsoft® Windows Server 2008) or Citrix environments. DocConverter Enterprise can be run in a Terminal Services (Microsoft® Windows Server 2003 and prior) environment only in Administrative mode. 

Bug Fixes

The following table lists fixes made in DocConverter Enterprise R4.1.

ID #



old ID:

Text missing after conversion.

The LibreOffice converter resolved the issue.


.DOC file won't convert properly with PDFPrint.

A PostScript subsystem of DocConverter was updated.


DocConverter hangs indefinitely when attempting to convert a Microsoft Office document that contains macros.

DocConverter was updated to improve handling of macros in Microsoft Word.


When the PostScript file is converted with DocConverter Enterprise, bold characters are lighter than when using Adobe.

A PostScript subsystem of DocConverter was updated.


PDF to Text does not convert text in white, hidden font.

Text is now converted from PDF, regardless of color and hidden quality.


A Microsoft Word document converted via the Microsoft Office converter shows "There is a problem Reading this Document (40)."

A PostScript subsystem of DocConverter was updated.


.PPT file under Windows 2003 32-bit English with French Regional settings fails to convert when the PDFPrint option is used.

DocConverter was updated to handle French Regional settings.


FILE SPECIFIC: File generates Error -10270.

A shared Toolkit component was updated.


Bookmarks are stripped when Compatibility Level is set to 1.5.

Fixed the manner in which bookmarks were transferred.

Known Issues

The following table lists known issues with DocConverter Enterprise R4.1. When a known issue is fixed, it is moved to the Bug Fixes table. Note: The availability of a workaround does not imply that a particular issue will not be fixed.

ID #




.DOC fails to convert to PDF/A.

Colors are changed in conversion of PPT/PPTX files to PDF/A.

PPTX file unable to convert to PDF/A.

PDF/A-1b does not support transparent images. Documents containing transparent images were failing on conversion to PDF/A. Therefore, PDF/A-2b support has been introduced to accommodate these files. A workaround was added to optionally force DocConverter to use the PDF/A-2b standard, which supports transparent images. Note: Using this workaround, all PDF/A outputs generated will adhere to PDF/A-2b standard, rather than to PDF/A-1b.

See Conversion of Word and Powerpoint Using PDFExport Could Result in a PDF/A Error for workaround details.


Selecting the Personal hot folders option for How to Handle Sub Directories in the CUI results in the error, "Invalid value for HowToHandleSubDirectories[3]."

The option for Personal hot folders is not functional. Select a different option for Watch Folders.

See Invalid Value for HowToHandleSubDirectories when Configuring Watch Folders for workaround details.


Excel files with workbook protection are failing due to an issue within Microsoft Office 2007 and Microsoft Office 2010.

Upgrading Microsoft Office 2007 to Service Pack 3 (SP3) resolves this issue.

See Converting Workbook Protected Excel Files Using MS Office 2007 Converter Results in Errors for workaround details.