ActivePDF

ID #

Description

Resolution

161

Remote conversions: DocConverter was not able to convert PDF files to image files.

DocConverter now successfully converts PDF files to image files for remote conversions.

3340

File specific: Although the timeout was set to 10 minutes, the conversion timed out before 10 minutes elapsed.

The internal default timeout was increased from 10 to 40 minutes.

3754

File specific: When converting the email .MSG file, the output PDF displayed the wrong characters.

This issue was resolved when the code was updated.

4418

When DocConverter was configured to send emails after successful file conversions and UNC file paths were used in the settings, emails were not always sent.

This issue was resolved, and emails are now sent when conversions are successful.

4848

File specific: When attempting to convert an Excel file that contained OLE links, DocConverter timed out.

This issue was resolved when the code was updated.

10181

After using DirectToPDF (Export) to convert Microsoft Word files, if the output PDF was opened in Adobe^® Acrobat^® , the first page could not be deleted. An error message reported that the PDF has an invalid structure.

This issue was resolved and now first pages can be deleted.

10184

DocConverter UI: When a custom file extension was added to the extensions list in the Basic signature, and DocConverter attempted to convert a file that had that extension, the conversion was not handled properly.

Custom file extensions can now be added and associated with the Basic converter in Configuration Manager and then converted successfully.

10211
10362
10356

When using FromPDF_ToWord with ConvertFromPDF, the content on some pages was converted to header material, instead of being part of the normal document content flow.

This issue was fixed by the new ToWordHeadersAndFootersOptions property. For more information, see New API Calls in the introduction section of the DocConverter API Reference Manager.

11208

PowerPoint files protected with passwords could not be opened.

Now PowerPoint passwords can be passed to DocConverter, and the files can be opened and converted.

If a password is needed to open a PowerPoint file:

1.    Open the DocConverter Configuration Manager.

2.    Go to:
Watch Folder Profiles > Conversion Settings > Input Password.

3.    Enter the password.

Or: Use the DocumentPassword property in the API to pass the password.

12260

After calling FromPDFToImage, the output image was blurred.

This issue was fixed by the new ToImagePageDPIproperty. For more information, see New API Calls in the introduction section of the DocConverter API Reference Manager.

To insert an image in Microsoft Word, use either the IncludePicture field, or copy and paste, but do not use both methods in the same file.

10355

File specific: When using FromPDF_ToExcel with ConvertFromPDF, only the content that is in tables is included in the output Excel file.

If you are converting a file with images or content that is not in a table, use FromPDF_ToWord or a similar type conversion.

10356

When using FromPDF_ToExcel with ConvertFromPDF, the commas used in the numbering are not included in the output Excel file.

No workaround at this time.

10859

File specific: When using Direct (Export) with PDFConversionType for converting this Excel file, the output PDF is longer than expected.

In the Windows Devices and Printers window, select a different default printer.

11074

File specific: Barcode fonts are installed and used in this .rtf file, but after conversion to PDF, text displays instead of the barcode.

Windows is not allowing access to the fonts during conversion.

Workaround:

Note: Always be very careful when making edits in the Registry Editor.

1.    Open the Registry Editor (regedit).

2.    Go to the following key:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion/Fonts

3.    Right click on Fonts, select Permissions, and set Full Control for the Users.

4.    Reboot the machine to take effect.

Note: After rebooting, there will be a long delay before Desktop loads.

11078

File specific: After conversion, the output PDF is missing the logo image.

No workaround at this time.

11204 

Microsoft Publisher: Files cannot be converted using the Print option.

Use Export to convert Microsoft Publisher files.

11611

The OEM Silent Installer pops up a box during an installation.

No workaround at this time. Clear the pop-up box manually and proceed.