Gathering a normal Process Monitor log for debugging



  1. Log in to Windows using an account with administrative privileges.

  2. Download Process Monitor from Process Monitor

  3. Extract the contents of the file zip to your desktop.

  4. Run Procmon.exe.

  5. Process Monitor will begin logging from the moment it starts running. To stop this, click the Capture icon (mceclip0.png). 

  6. Clear all the events that Process Monitor recorded by clicking the Clear icon (mceclip1.png). 

  7. When you are ready to recreate the issue or scenario, click the Capture icon (mceclip2.png) to begin logging.

  8. Once you have recreated the issue or scenario, click the Capture icon ( mceclip5.png) to stop logging.

  9. Click the Save icon (mceclip6.png). The following dialogue will be displayed. Ensure that you have selected All events and that you save the file in the native PML file format.mceclip7.png
     

  10. Close Process Monitor.

  11. Compress and zip the PML file.

  12. Send the .zip file to ActivePDF support, if the file is too big let ActivePDF Support know so they can create a shared drive.