Failed to obtain license: Invalid activation key format


An error similar to “Failed to obtain license: Invalid activation key format” is received when attempting to activate a product license, though the activation key/serial number has been entered exactly as it appears in the purchase email.


Probable Cause


The incorrect licensing utility is being used to validate the activation key/serial number.


Resolution


As some product releases introduced new licensing technologies, the format of ActivePDF product activation keys/serial numbers and licensing utilities used in activation can vary depending on the product version. Refer to the list below for the activation key/serial number format and licensing utility used by each ActivePDF product version.


Note: In the example activation keys and serial numbers below:




  • Arepresents an alphabet character


  • 1represents a numeric character




































Product Version



Licensing Utility



Activation Key/Serial Number Format



3.5.x



ActivePDF License Manager



111111-1A1A1A1A1A1A1A1



3.8.x, Toolkit 4.0.x



ActivePDF License Administrator



1-1A1A-1A1A-1A1A-1A1A



Toolkit 4.1.1-4.2.4



ActivePDF License Administrator



1A1A1-1A1A1-1A1A1-1A1A1-1A1A1



2009



ActivePDF License Manager 2009



AAAAA-AAAAA-AAAAA-AAAAA-AAAAA



2013 and later



ActivePDF License Manager 2013



AAA-AAAAA-AAAAA-AAAAA-AAAAA-AAAAA