Installing ActivePDF Products on a Windows 2012 Server

Prior to installing Toolkit the following updates need to exist:

To resolve the Windows Script Host error message such as: ActiveX component can't create object: APToolkit.Object.

If you are installing an ActivePDF product (released in 2017 or later) on a Windows 2012 server, you need to download and install two Microsoft updates for Windows 2012 servers. These updates resolve issues with the Microsoft Visual 2015 C++ Redistributable Runtime Component.

  1. Download and install KB2919442:

    1. Go to:

    2. Download the installer named:1-KB2919442-x64 .msu

    3. Run the installer and follow the instructions.

    4. After installation, restart the machine.

  2. Download and install KB2919355:

    1. Go to:

    2. Click Download and from the list, select these two files:

      • exe

      • 1-KB2919355-x64.msu

    3. Run exeand then Windows8.1-KB2919355-x64.msu.

    4. Restart the machine.

  3. If:

    • You have not installed the ActivePDF product yet:
      Install the ActivePDF product now.


  • You installed the ActivePDF product before Step 1:
    Follow these additional steps:

    • In the Control Panel, go to Uninstall or Change a Program.

  1. Locate:

    • Microsoft Visual C++ 2015 Redistributable (x64)

    • Microsoft Visual C++ 2015 Redistributable (x86)

  2. One at a time, select each version, double click, and select 

  3. Uninstall, then re-Install the ActivePDF product.