you are using any version of WebGrabber from 2013 R1.0 to 2016 R2.0
you are using the Internet Explorer (IE) engine for conversions;
Please contact us immediately for information regarding a CRITICAL UPDATE that is required in order to continue uninterrupted operation as the IE engine will cease to operate in July 2018 without this patch.
CustomerService@activepdf.com or call us at 949-582-9002
Note: Patch is NOT required if ONLY using the NATIVE engine.
The ActivePDF Support Team