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Latest Updates
Jan
20
New Release: DocConverter WBE 2010 R1.3
Posted by Technical Writer on 20 January 2012 03:36 PM

DocConverter WBE 2010 R1.3 is now available.

The release includes the following fixes:

  • The ConvertWordToPDF method now creates the output directory if it does not yet exist.
  • Successfully appends to a secure PDF when OverwriteMethod = 1.  
  • The Title and Author properties are maintained when ConvertPowerPointToPDF and PDFFormat = 1.
  • The OverwriteMethod property properly merges documents without distortion.  
  • The Help button in the VerifyOfficeInstallation is now functional.

 

View the Release Notes

Download DocConverter WBE 2010 R1.3


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Jan
3
New Releases: WebGrabber WBE 2010 R2.2 and Enterprise 2009 R2.2
Posted by Nicole Diaz on 03 January 2012 09:54 AM

Updates for activePDF WebGrabber Enterprise 2009 and WebGrabber WBE 2010 are now available.

Fixes include:

  • Footer is now centered in landscape orientation
  • Text is now aligned properly in table cells
  • File size no longer doubles with footer pagination
  • Default footer height no longer results in a crash

See Release Notes for complete details.

WebGrabber Enterprise 2009 R2.2

Download WebGrabber Enterprise

Release Notes

WebGrabber WBE 2010 R2.2

Download WebGrabber WBE

Release Notes

Not sure which edition you need? View a comparison


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Dec
21
NOTICE: Winter Holiday Hours
Posted by Nicole Diaz on 21 December 2011 10:36 AM

Please note that all activePDF business offices will be closed from Monday, December 26th through Monday, January 2nd in observance of the winter holidays; we will also be closing early on Friday, December 23rd. Our support desk will be operating a reduced schedule during this time.

Rapid Response and Premium Support 

Friday, December 23 Support & Business Office available from 7AM - 2PM (PST)
Monday, December 26 Support and Business Office Closed 
Tuesday, December 27 Support from 8AM - 1PM (PST), Business Office closed 
Wednesday, December 28 Support from 8AM - 1PM (PST), Business Office closed 
Thursday, December 29 Support from 8AM - 1PM (PST), Business Office closed 
Friday, December 30 Support from 8AM - 1PM (PST), Business Office closed 
Monday, January 2 Support and Business Office Closed
 

We will resume normal business hours on Tuesday, January 3rd.

Premium 24x7 (hotline) Support 

This schedule does not impact Premium 24x7 availability. Premium 24x7 incidents are available from our online store.  

From all of us at activePDF, we wish you and yours a safe and happy holiday season!


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Dec
21
New Releases: DocConverter Enterprise 2010 R2 and DocConverter 2009 R2.1
Posted by Nicole Diaz on 21 December 2011 10:19 AM

Updates for activePDF DocConverter 2009 and DocConverter Enterprise 2010 are now available. In addition to several bug fixes, DocConverter Enterprise 2010 R2 introduces native support for WordPerfect conversions.

DocConverter Enterprise 2010 R2

Download DocConverter Enterprise

Release Notes

DocConverter 2009 R2.1

Download DocConverter

Release Notes

Not sure which edition you need? View a comparison


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Dec
21
New Release: activePDF Toolkit 2011 R3
Posted by Nicole Diaz on 21 December 2011 10:10 AM

activePDF Toolkit 2011 R3 is now available for immediate installation.  In addition to several minor fixes, this Service Release addresses a memory leak on Windows 2008 R2 x64, so we wanted to be sure to have this out to you before the end of the year. 

View the release notes

Download Toolkit 2011 R3


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