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Sep
1
NOTICE: Labor Day Closure
Posted by Derek Andelin on 01 September 2016 11:01 AM

Please note that all ActivePDF business offices will be closed on Monday, September 5th for Labor Day.  

We will resume normal business hours on Tuesday, September 6th. 

Premium 24x7 (hotline) Support 

Note: This schedule does not impact Premium 24x7 availability


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Jun
28
NOTICE: Independence Day Holiday Closure
Posted by Derek Andelin on 28 June 2016 03:04 PM

Please note that our business offices will be closed Monday, July 4th, in observance of the U.S. Independence Day holiday. We will resume normal business hours on Tuesday, July 5th.

This schedule does not impact Premium 24x7 availability. For information about enrolling in Premium 24x7, contact sales at sales@activepdf.com.

We wish all of our U.S. customers a safe and memorable 4th of July


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May
25
NOTICE: Memorial Day Office Closure
Posted by Derek Andelin on 25 May 2016 12:21 PM

Please note that all ActivePDF business offices will be closed on Monday, May 30th in observance of Memorial Day.

We will resume normal business hours on Tuesday, May 31st. 

Premium 24x7 (hotline) Support 

Note: This schedule does not impact Premium 24x7 availability.


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Feb
19
Maintenance Downtime Announcement
Posted by Derek Andelin on 19 February 2016 12:53 PM

This upcoming Friday, February 19, 2016, the ActivePDF website will be applying software updates. The necessary downtime for this purpose will start at 8 p.m. PST and take at least a couple of hours. During this time you will not be able to reach the ActivePDF site for about 20 minutes.  Evaluation downloads will be temporarily offline.

We are sorry in advance for any inconveniences. But don't worry, all services will be available again as soon as possible!

If you run into issues or concerns, please email sales@ActivePDF.com


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Dec
22
NOTICE: Winter Holiday Hours
Posted by Derek Andelin on 22 December 2015 12:48 PM

Please note that all ActivePDF business offices will be closed from Wednesday, December 23rd through Friday, January 1st in observance of the winter holidays. Please note that our Support desk will be operating a reduced schedule during this time and that support response times may be longer than usual.

Rapid Response

Wednesday, December 23 Limited Support availability; Business Office closed 
Thursday, December 24 Limited Support availability; Business Office closed 
Friday, December 25 Support and Business Office closed 
Monday, December 26 Limited Support availability; Business Office closed 
Tuesday, December 27 Limited Support availability; Business Office closed 
Wednesday, December 28 Limited Support availability; Business Office closed
Thursday, January 29 Limited Support availability; Business Office closed 
Friday, January 1 Support and Business Office closed 
 

We will resume normal business hours on Monday, January 4th.

Premium 24x7 (hotline) Support 

This schedule does not impact Premium 24x7 availability. Premium 24x7 incidents are available from our online store.  

From all of us at ActivePDF, we wish you and yours a safe and happy holiday season!


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